Digitalize and automate 80% of government services; integrate eCitizen and mobile platforms for seamless access

What PDU has located

The implementing government reports that it has been delivered. PDU has not confirmed this against a second independent source.

The implementing government reports delivery against this promise. PDU has not independently verified it, and no second official source has been matched to it yet.

Outputs reported by government

What the implementer says it produced. These are official claims, recorded as published and not independently confirmed.

• Digitized government services increased from 353 to 23,000+ — a 6,400%+ increase

• All integrated with eCitizen and mobile platforms for seamless access

Outcomes reported by government

Effects the publisher states followed. PDU records these next to the outputs but does not treat that closeness as proof that the outputs caused them. Causation is only asserted where a source establishes it.

• Daily revenue collection improved from KES 60M to KES 700M–1B

  Presented by the publisher as a related outcome. No causal link is asserted.

• Improved efficiency and convenience in service access

  Presented by the publisher as a related outcome. No causal link is asserted.

• Reduced bureaucracy and corruption through transparent digital processes

  Presented by the publisher as a related outcome. No causal link is asserted.

• Enhanced accessibility for citizens, especially in remote areas

  Presented by the publisher as a related outcome. No causal link is asserted.

Why these results are attached here

Published on the same row of the Government Delivery Unit pillars page, under "Digitalize Government Services — 80% Online". The link is the publisher's own, not an inference by PDU.

Projects matched to this promise

No individual project record has been matched to this promise yet. Project-level data enters PDU through a recorded import, as set out in the method statement. Absence of a match here is a statement about what PDU has indexed, not about what exists.

Figures attached to this promise